For your convenience, we offer both onsite and online pharmacy options. If you would like to pick up your prescription at our hospital, please choose "Prescription Refill Request (Pick-up Only)". If you would prefer to refill your pet's prescription online and/or order food and have it shipped to your home, please select "Online Store*."
*Hello To Our Valued Clients
We understand the convenience of online pharmaceutical companies; however, due to the increasingly high volume of requests that we receive on a weekly basis, we are forced into making some changes as to how we process requests through outside online pharmacies. Beginning immediately, we will no longer approve prescription requests from outside pharmacies by phone or by fax. This DOES NOT mean that you cannot get your pet's medication from an outside pharmacy. You will be required to pick up a written prescription, which can then be taken to or mailed to a pharmacy of your choosing. We will notify any pharmacy that faxes a request to us that we are unable to accept fax requests any longer. We will provide the client a written prescription that they may send. We will make every effort to fulfill your request within 1 business day of your call. However, please be advised that it may take up to 5 business days to complete your request. Please plan accordingly. This also includes written prescription requests made at the time of an in-hospital visit.
If you would like the convenience of ordering online and getting your pet's medications delivered directly to you, we partner with an online pharmacy that works directly with veterinarians and the manufacturers of the medications. They offer competitive pricing with the peace of mind (for us and you) that the products are coming from a reputable source, and that they are backed by the manufacturer. The products are being strictly stored and shipped according to manufacturer specifications. The pharmacy offers discounts for first-time and repeat customers. The pharmacy is called Vets First Choice (soon to be Covetrus) and can be found on our link above.
Some online pharmacies do not purchase their medications directly from the manufacturer. They are often purchased from 3rd parties with no guarantee of how they have been stored or where they come from. Freed Veterinary Hospital cannot verify if a pharmacy is FDA compliant or if their products are backed by the manufacturer. We have experienced additional issues with 3rd party pharmacies including:
- Medications not being dispensed correctly or as directed - Prescriptions approved or denied without DVM consent - Products arriving in secondary containers, not in the original packaging - Products arriving labeled for use in other countries - Fraudulent products being sold - especially at "too good to be true" prices - Multiple requests for approval faxes for the same prescription even after request has already been faxed back. Most importantly, the sheer volume of requests and the staff time required to deal with these issues is distracting and taking our staff away from providing the best care and loving individualized attention that our patients and clients expect from us. It causes great stress and distress to our entire team each time this happens. It also causes everyone to work longer hours due to the inefficiency it creates in our work flow. We absolutely understand your frustration when you feel like your request is not being addressed in a timely fashion. Rest assured we address every request as expeditiously as possible IN THE ORDER THEY ARE RECEIVED. Product approval/denial is a many-multi-step process involving multiple team members that does not permit taking any shortcuts to “speed things along”. Please do not yell, curse, swear, be rude, threaten with physical violence or make unkind or hateful remarks to any staff member in an attempt to change the outcome of your request. Poor behavior will not be tolerated and only adds to the stress of an already very busy day for all of us. Let’s remember that we are all in this together and we all want the same things. Thank you for your understanding and cooperation.
If you have any questions regarding this policy, please contact a member of our management team:
Susan Mancil, CVPM